The Trainer’s Tool Kit Second Edition phần 3 doc

... compared with others in the field. ✓ Whether the quoted prices are inclusive, or whether there are additional costs for duplication of materials, travel, and other items. ✓ If and how often the consultant ... used by other organizations. ✓ The time, research, and energy that vendors invest in respond- PAGE 62 10916$ $CH3 10-21-04 08:00 :33 PS 49Costs and Benefits of Training 3. Calcul...

Ngày tải lên: 22/07/2014, 22:22

... to the message, even though they may not be at the highest level. ✓ Prepare them in advance for the time requirement, with the un- derstanding that seldom is the first take satisfactory. ✓ Get their ... PS 111Videos: Using Them to Their Best Advantage should they want to review the materials, show them to colleagues, or see the entire program. • Determine the appropriate use fo...

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... programs, 211–2 13 self-promoting, 2 13 214 case studies, 77–78 classroom training, 88–89, 107– 110, 1 13 116, 1 23 125, 134 – 135 , 136 – 137 activities and exercises, 1 23 125 dealing with difficult behavior, 1 13 116 diversity, ... seminars, 152–1 53 consultants, 53 57, 61– 63 advantages and disadvantages, 53 54 hiring, 54 interviewing, 55–56 requests for proposals, 61– 63 using, 53...

Ngày tải lên: 22/07/2014, 22:22

... people to apply their learning back on the job. Part X examines the role of the line manager as a partner in this process. PAGE 1 83 10916$ PT10 10-21-04 07:58 :35 PS 186 Sustaining the Impact of ... attracts you to work there; only a manager inspires loyalty.’’ —kathy conway Author of The Trainer’s Tool Kit M anagers dispense rewards and punishments. They have more control o...

Ngày tải lên: 22/07/2014, 22:22

... built into the system. The key to the success of any program evaluation is the planning process. Evaluators need to become familiar with the nature of the program, the people served, and the goals ... the desired results. • The time frame for measuring results after training is directly re- lated to the size or extent of the problem or opportunity that the training a...

Ngày tải lên: 22/07/2014, 22:22

... Challenge participants ✓ Respect them ✓ Listen to them, knowing that they have much to contribute ✓ Allow them to influence the process and content of the session ✓ Give them the opportunity to learn ... 10-21-04 08:00: 53 PS 128 Conducting Training • Welcome the trainees officially when they are seated. Let them know what to expect. Remind them of your agenda, the expected outcome,...

Ngày tải lên: 22/07/2014, 22:22

... simple tool for written observations (rather than col- lecting only verbal impressions). The tool should emphasize the intended outcome of the course (one or two key learning objec- tives) as the ... so that they can learn on their own. Synchronous training, on the other hand, is training that is offered on the Web that is done in a virtual classroom and is led by a facilitato...

Ngày tải lên: 22/07/2014, 22:22

... each other. These chapters provide the program designer with the tools to make certain that the learners appreciate the process, retain the information, and are motivated to apply it back on the ... result of the feedback. • Role plays work best when: ✓ The scenarios are realistic. ✓ There is adequate time to debrief the process. ✓ The role play is followed by theory to re...

Ngày tải lên: 22/07/2014, 22:22

... because of their inexperience and their effect on employee morale. Although the product knowledge for sales reps is a mandatory requirement, there are other methods available for them to learn the products—brochures ... Profile There are many ways to determine the key skills a person needs to improve. Gather input from those with whom the individual inter- acts: the manager, peers, a...

Ngày tải lên: 22/07/2014, 22:22

... 127 Facilitator Do’s and Don’ts 130 Top 10 Tips for Trainers 132 Humor 134 Diversity in the Classroom 136 Post-Course Evaluation 138 P ART VII: S PECIALIZED T RAINING C OURSES 1 43 Orientation 145 Product ... continuous learning: 1. The ability to learn from each other 2. The ability to learn from personal experience 3. The ability to learn from the system (that is, organizat...

Ngày tải lên: 22/07/2014, 22:22