... programs,211–2 13 self-promoting, 2 13 214case studies, 77–78classroom training, 88–89, 107–110, 1 13 116, 1 23 125, 134 – 135 , 136 – 137 activities and exercises,1 23 125dealing with difficult behavior,1 13 116diversity, ... seminars,152–1 53 consultants, 53 57, 61– 63 advantages and disadvantages, 53 54hiring, 54interviewing, 55–56requests for proposals, 61– 63 using, 53 57core competencies, 31 33 cost and benefits ... preparation, 1 03 104training trends, then and now,9–11PAGE 230 train -the- trainers, 177–179videoconferencing, 94–95videosuse in the classroom, 110–1 13 producing, in-house, 111–1 13 10916$ INDX...