... Abstract Over the last few years, the Internet has had a profound effect on the private and professional lives of European citizens, offering them an increasing number and range of opportunities ... knowledge, through rich media opportunities and in collaboration with each other. These practices are at the core of Education and Training, as they promote the competences needed for future jobs and ... communication services related to social media in 2008. This figure rises to 73% of the group aged 16 to 24 as a whole and to 83% of the Internet users of this age group. The following advanced communication...