... English conversational skills for SGH operational staff;2. Conduct a preliminary investigation to gather information on how trainers use the technique of practical situations for improving conversational ... information on how trainers use the technique of practical situations for improving conversational skills of operational staff at SGH and what practical situations can be used in training conversational ... situations, 10 daily observations were conducted and recorded on observation forms for checking whether the staff conversational English has improved. Criteria for success are based on the required...