The Communication Problem Solver 26 pps

... and the direct reports because the roles are blurred. It is unclear when the manager wears the peer hat and when she wears the manager hat. When you are given the new management duties, the first ... team. > Discuss the change with peers. Understand and address your peers’ feelings. Accommodate their needs as much as possible. > Lead from the front—pull the team, rath...

Ngày tải lên: 02/07/2014, 04:21

... book from others on the topic are the practical tools like the step- by-step how-to’s and the real-world management examples. They cut through the theories to enable you to analyze your communication ... recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 16 01 Broadway, New York, NY 10 019 . Printing number...

Ngày tải lên: 02/07/2014, 04:21

... help. —xv PART I THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS This page intentionally left blank THE COMMUNICATION PROBLEM SOLVER F OREWORD Each chapter in The Communication Problem Solver ... to redefining communication problems in factual terms, then solving them once and for all. The examples in this book are true, but the names have been changed to...

Ngày tải lên: 02/07/2014, 04:21

... affects another department. The managers may incorrectly assume that other departments understand what they need and why. Even if they work on the same project, often groups do not know the impact of their ... down the line what’s happening with the ebb and flow. If guys in the warehouse know there’s a surge in orders, they can mentally prepare for it. Stress accumulates if the o...

Ngày tải lên: 02/07/2014, 04:21

... up. Throughout the interactive training, the different departments dis- closed their challenges and why they worked the way they did. They learned to listen to each other and they developed relationships ... OF R ELATIONSHIP employee and the manager, the whole team experiences discomfort and stress. They look to the manager to fix the problem, not instigate it. Summary This chap...

Ngày tải lên: 02/07/2014, 04:21

... plea- sure.’’ They seemed to enjoy both their work and their coworkers. When I asked a few employees why all the workers seemed so happy, they said the view was terrific and the people they worked ... getting what they want and (2) teaches employees that to survive, they must disregard their manager. The Impact of Not Setting Clear Expectations Not being clear about the expectations...

Ngày tải lên: 02/07/2014, 04:21

... enable employees to believe that the manager knows the direction and is there to support the employees achieve the goals. In short, to set clear expectations for others, you must first know clearly ... self on current trends Lead the Meeting(s) with Your Boss Open the meeting with a recap of the purpose of this communication on expectations and responsibilities. The purpose i...

Ngày tải lên: 02/07/2014, 04:21

... professionally and give them the support they need to succeed? What you say, how much you say, and how you say it will influence whether they achieve the needed results and whether they take ownership of the task. In ... their organiza- tions, the goals, and what they need to accomplish. They ally themselves with their managers, upper management, and the results that need to be achie...

Ngày tải lên: 02/07/2014, 04:21

... positive feedback to any of them when they do meet his expectations. They need to hear that they are on the right track—especially since there is so much uncertainty about the roles and expectations. > ... with the senior director to discuss stat sheets. > Ask the senior director to work with the European region to solve the problem they have with slow closings, since Mary...

Ngày tải lên: 02/07/2014, 04:21

... advance or impede communication about the work and the relationships. They show re- spect and courtesy, or the opposite. Consider the words in each of the following pairs and the connotation of ... relationships. Word Choice Once managers follow the process to discover the root of the judgment, they need to speak to the person they are having the problem with. Pick-...

Ngày tải lên: 02/07/2014, 04:21

... discussion with the two employ- ees to identify the cause of the problem and talk about the impact on the work and the team. If left to fester, things generally get worse, as in the following example. 1. ... Research the failed attempts to solve the problem. > Categorize severity of the problems and prioritize. > Work for a solution. • Read books and articles on...

Ngày tải lên: 02/07/2014, 04:21

... enhance the experience for guests. The staff discuss, ‘‘What are we doing about this comment card?’’ They share best practices from other places they visit and never take for granted what they learn ... con- structive to the employees’ success, to the relationships, and to the success of the business. An excellent model of a company that ties to- gether expectations with feedback...

Ngày tải lên: 02/07/2014, 04:21

... persevere under the toughest of conditions and challenges. They trust that the individuals being coached can ac- complish the goals and continually say so. These coaches convey that they share the goals ... behaviors and see them repeated, they describe the behavior and the impact it has. When managers wants to help employees tweak or improve performance behaviors, again, they des...

Ngày tải lên: 02/07/2014, 04:21

... especially to be prepared when there is an economic downturn. Also they may feel that they are better at the old job than they are at the new one if they are a new manager. Since they were probably promoted ... reactions they suspect their employees might have. Managers’ Personal Reasons One reason some managers do not delegate is because they fear they will lose their technical skills. T...

Ngày tải lên: 02/07/2014, 04:21

... Each of the senior analysts became the go-to expert or SME for a phase of our work. They trained the new hires. And the manual made it possible for other analysts to hone skills and develop the capability ... the company. The senior procedures analysts divided up all the work we did into areas that interested them. They streamlined any processes and documented them. I modified...

Ngày tải lên: 02/07/2014, 04:21