The Communication Problem Solver 23 ppt

... and the direct reports because the roles are blurred. It is unclear when the manager wears the peer hat and when she wears the manager hat. When you are given the new management duties, the first ... team. > Discuss the change with peers. Understand and address your peers’ feelings. Accommodate their needs as much as possible. > Lead from the front—pull the team, rath...

Ngày tải lên: 02/07/2014, 04:21

... book from others on the topic are the practical tools like the step- by-step how-to’s and the real-world management examples. They cut through the theories to enable you to analyze your communication ... recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 16 01 Broadway, New York, NY 10 019 . Printing number...

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... help. —xv PART I THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS This page intentionally left blank THE COMMUNICATION PROBLEM SOLVER F OREWORD Each chapter in The Communication Problem Solver ... to redefining communication problems in factual terms, then solving them once and for all. The examples in this book are true, but the names have been changed to...

Ngày tải lên: 02/07/2014, 04:21

... affects another department. The managers may incorrectly assume that other departments understand what they need and why. Even if they work on the same project, often groups do not know the impact of their ... down the line what’s happening with the ebb and flow. If guys in the warehouse know there’s a surge in orders, they can mentally prepare for it. Stress accumulates if the o...

Ngày tải lên: 02/07/2014, 04:21

... up. Throughout the interactive training, the different departments dis- closed their challenges and why they worked the way they did. They learned to listen to each other and they developed relationships ... OF R ELATIONSHIP employee and the manager, the whole team experiences discomfort and stress. They look to the manager to fix the problem, not instigate it. Summary This chap...

Ngày tải lên: 02/07/2014, 04:21

... plea- sure.’’ They seemed to enjoy both their work and their coworkers. When I asked a few employees why all the workers seemed so happy, they said the view was terrific and the people they worked ... getting what they want and (2) teaches employees that to survive, they must disregard their manager. The Impact of Not Setting Clear Expectations Not being clear about the expectations...

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... enable employees to believe that the manager knows the direction and is there to support the employees achieve the goals. In short, to set clear expectations for others, you must first know clearly ... self on current trends Lead the Meeting(s) with Your Boss Open the meeting with a recap of the purpose of this communication on expectations and responsibilities. The purpose i...

Ngày tải lên: 02/07/2014, 04:21

... professionally and give them the support they need to succeed? What you say, how much you say, and how you say it will influence whether they achieve the needed results and whether they take ownership of the task. In ... their organiza- tions, the goals, and what they need to accomplish. They ally themselves with their managers, upper management, and the results that need to be achie...

Ngày tải lên: 02/07/2014, 04:21

... for worse, the more the growth, the more the need for structure to solidify communication and thus reach the objectives. New people do not have the background or intuition to know what the team ... together. They do not have the history of relationship nor the informal process that took place. Defining Terms Here are definitions of the terms workflow process and project man...

Ngày tải lên: 02/07/2014, 04:21

... questions so the employee can solve his own problem. These questions aid employees in discovering more about the problem and enable them to develop their own process skills. For problem solving ... the problem? What is the impact on the rest of the task/project/machine/team? How does it change our time frame? Who else needs to be notified? What exactly is wrong? Is the pat...

Ngày tải lên: 02/07/2014, 04:21

... forget the details that led to the judgment in the first place. The solving is in the details, not in the label. Peel back the layers. Analyze the facts of the situation rather than targeting the ... above examples, the de- scriptions are vague and the problems unsolvable. The labels they call each other perpetuate their current perceptions. These self-fulfilling 104—...

Ngày tải lên: 02/07/2014, 04:21

... about how to proceed in the future. The sooner you take the opportunity to handle the ambigu- ity they face, the better. Clear expectations and role definitions will help point them in a decisive direction. ... Tolerate others’ stress and help them find a process to ad- dress their own concerns. Helping them can buoy up the relationship. Some managers need to remind themselves to st...

Ngày tải lên: 02/07/2014, 04:21

... experienced. 1. Issue: Working through problems with people who wanted your job. 2. Problem definition/facts: They may say they deserved the job and you didn’t. They may try to sabotage your success ... working. 2. Problem definition/facts: The manager observed the employee doing social networking on the phone and on nonwork Internet sites over the last month. He does not know how...

Ngày tải lên: 02/07/2014, 04:21

... that the employee is a valued member of the team and that you want to help the person thrive on the job. Positive coaching behaviors on the part of the manager will reinforce the message the coaching ... not get the work done as well as it would be done if the managers do it themselves. Some at least want the work done the way they always did it. It has worked well in...

Ngày tải lên: 02/07/2014, 04:21

... stay because they know Marilyn appreciates them and cares about them. ‘‘We do get involved with their families,’’ Marilyn says. ‘‘If there is an emergency, we are there for them. If they are ill, ... speechless in their chairs. Then we began a discussion on how the participants could use what they were learning in the class to provide that kind of environment for their own staffs. The n...

Ngày tải lên: 02/07/2014, 04:21