... and the direct reports because the roles areblurred. It is unclear when the manager wears the peer hat and whenshe wears the manager hat.When you are given the new management duties, the first ... listening, 242–243Rankin, Rob, 53–55redirective feedback, 175, 180 181 , 185 186 direct and clear phrases for, 189 –190five-step process, 186 189 impact of absence, 190–191relationships, 66with boss, ... preserve relationships and help them succeed on the job.> Behave as you would have other staff behave. The manager is amirror, so the behaviors you demonstrate are the behaviors youare likely...