... 272managing former, 136 , 140–143people problemscauses, 130 135 defining, 129 130 preventing, 135 questioning to prevent and solve,98–100solution process, 135 136 solution process, examples, 137 –166typical ... to use, 212– 213 284—time management, by first-time manag-ers, 274–275timingof information flow, 61management, 61togethernessabsence of, 131 132 problems from too much, 130 131 Torchiana, ... and the direct reports because the roles areblurred. It is unclear when the manager wears the peer hat and whenshe wears the manager hat.When you are given the new management duties, the first...