The Communication Problem Solver 12 pptx

... questions so the employee can solve his own problem. These questions aid employees in discovering more about the problem and enable them to develop their own process skills. For problem solving ... the problem? What is the impact on the rest of the task/project/machine/team? How does it change our time frame? Who else needs to be notified? What exactly is wrong? Is the pat...

Ngày tải lên: 02/07/2014, 04:21

... forget the details that led to the judgment in the first place. The solving is in the details, not in the label. Peel back the layers. Analyze the facts of the situation rather than targeting the ... above examples, the de- scriptions are vague and the problems unsolvable. The labels they call each other perpetuate their current perceptions. These self-fulfilling 104—...

Ngày tải lên: 02/07/2014, 04:21

... experienced. 1. Issue: Working through problems with people who wanted your job. 2. Problem definition/facts: They may say they deserved the job and you didn’t. They may try to sabotage your success ... working. 2. Problem definition/facts: The manager observed the employee doing social networking on the phone and on nonwork Internet sites over the last month. He does not know how...

Ngày tải lên: 02/07/2014, 04:21

... stay because they know Marilyn appreciates them and cares about them. ‘‘We do get involved with their families,’’ Marilyn says. ‘‘If there is an emergency, we are there for them. If they are ill, ... speechless in their chairs. Then we began a discussion on how the participants could use what they were learning in the class to provide that kind of environment for their own staffs. The n...

Ngày tải lên: 02/07/2014, 04:21

... and the direct reports because the roles are blurred. It is unclear when the manager wears the peer hat and when she wears the manager hat. When you are given the new management duties, the first ... team. > Discuss the change with peers. Understand and address your peers’ feelings. Accommodate their needs as much as possible. > Lead from the front—pull the team, rath...

Ngày tải lên: 02/07/2014, 04:21

... book from others on the topic are the practical tools like the step- by-step how-to’s and the real-world management examples. They cut through the theories to enable you to analyze your communication ... Advance praise for The Communication Problem Solver: ‘‘You must read this book to conquer communication concerns once and for all. Nannette Carro ll’s The C ommunicat...

Ngày tải lên: 02/07/2014, 04:21

... help. —xv PART I THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS This page intentionally left blank THE COMMUNICATION PROBLEM SOLVER F OREWORD Each chapter in The Communication Problem Solver ... to redefining communication problems in factual terms, then solving them once and for all. The examples in this book are true, but the names have been changed to...

Ngày tải lên: 02/07/2014, 04:21

... affects another department. The managers may incorrectly assume that other departments understand what they need and why. Even if they work on the same project, often groups do not know the impact of their ... down the line what’s happening with the ebb and flow. If guys in the warehouse know there’s a surge in orders, they can mentally prepare for it. Stress accumulates if the o...

Ngày tải lên: 02/07/2014, 04:21

... up. Throughout the interactive training, the different departments dis- closed their challenges and why they worked the way they did. They learned to listen to each other and they developed relationships ... OF R ELATIONSHIP employee and the manager, the whole team experiences discomfort and stress. They look to the manager to fix the problem, not instigate it. Summary This chap...

Ngày tải lên: 02/07/2014, 04:21

... plea- sure.’’ They seemed to enjoy both their work and their coworkers. When I asked a few employees why all the workers seemed so happy, they said the view was terrific and the people they worked ... getting what they want and (2) teaches employees that to survive, they must disregard their manager. The Impact of Not Setting Clear Expectations Not being clear about the expectations...

Ngày tải lên: 02/07/2014, 04:21