... 23, 27, 77 79 , 165absence, and unrealistic expectations, 177 – 178 benefits, 192–193vs. coaching, 199–204collaborative conversation and, 171 definition of term, 175 – 176 expectations and, 178 –180from ... managementgetting work done, 69 70 process and communication, 70 72 workflow process, 66definition of term, 72 example, 72 73 management, 75 77 working virtually, 152–153workload levels, 2 37 238worksheets, ... collaborative conversation, 170 – 171 and communication, 70 72 for delegating, 231–233for solving people problems, 135–136standardized, 71 standardized for communication, 77 79 see also workflow processprocess...