The Communication Problem Solver 30 pot

... and the direct reports because the roles are blurred. It is unclear when the manager wears the peer hat and when she wears the manager hat. When you are given the new management duties, the first ... team. > Discuss the change with peers. Understand and address your peers’ feelings. Accommodate their needs as much as possible. > Lead from the front—pull the team, rath...

Ngày tải lên: 02/07/2014, 04:21

... depict the ac- tivities this job requires. Applicants usually see the job description during the prehire inter- viewing process to help both the interviewer and the candidate assess whether the ... for each report. The more specific the performance standards are, the better the chance the employee has for success. When managers are not clear on the performance standards...

Ngày tải lên: 02/07/2014, 04:21

... book from others on the topic are the practical tools like the step- by-step how-to’s and the real-world management examples. They cut through the theories to enable you to analyze your communication ... Advance praise for The Communication Problem Solver: ‘‘You must read this book to conquer communication concerns once and for all. Nannette Carro ll’s The C ommunicat...

Ngày tải lên: 02/07/2014, 04:21

... help. —xv PART I THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS This page intentionally left blank THE COMMUNICATION PROBLEM SOLVER F OREWORD Each chapter in The Communication Problem Solver ... to redefining communication problems in factual terms, then solving them once and for all. The examples in this book are true, but the names have been changed to...

Ngày tải lên: 02/07/2014, 04:21

... affects another department. The managers may incorrectly assume that other departments understand what they need and why. Even if they work on the same project, often groups do not know the impact of their ... the relationship at the mom-and-pop store. On the other hand, a relationship can be based on the quality of the work. I have used the same dry cleaner for years becaus...

Ngày tải lên: 02/07/2014, 04:21

... up. Throughout the interactive training, the different departments dis- closed their challenges and why they worked the way they did. They learned to listen to each other and they developed relationships ... OF R ELATIONSHIP employee and the manager, the whole team experiences discomfort and stress. They look to the manager to fix the problem, not instigate it. Summary This chap...

Ngày tải lên: 02/07/2014, 04:21

... plea- sure.’’ They seemed to enjoy both their work and their coworkers. When I asked a few employees why all the workers seemed so happy, they said the view was terrific and the people they worked ... getting what they want and (2) teaches employees that to survive, they must disregard their manager. The Impact of Not Setting Clear Expectations Not being clear about the expectations...

Ngày tải lên: 02/07/2014, 04:21

... enable employees to believe that the manager knows the direction and is there to support the employees achieve the goals. In short, to set clear expectations for others, you must first know clearly ... self on current trends Lead the Meeting(s) with Your Boss Open the meeting with a recap of the purpose of this communication on expectations and responsibilities. The purpose i...

Ngày tải lên: 02/07/2014, 04:21

... professionally and give them the support they need to succeed? What you say, how much you say, and how you say it will influence whether they achieve the needed results and whether they take ownership of the task. In ... their organiza- tions, the goals, and what they need to accomplish. They ally themselves with their managers, upper management, and the results that need to be achie...

Ngày tải lên: 02/07/2014, 04:21

... information about the other. Intu- ition springs from this information. Confident managers trust their intuition. They listen and clarify the other person’s meaning, and also intuit the person as ... when their managers approach them about progress on an assignment. This helps keep a project on track. Problem 6. General Communication Issues Throughout the Organization • There is a...

Ngày tải lên: 02/07/2014, 04:21