The Insider’s Guide Customer Service on the Web ppt

... The Insider’s Guide to Customer Service on the Web Ten Secrets for Successful Customer Service by Greg Gianforte, RightNow  Technologies The Insider’s Guide to Customer Service on ... observers, web- based customer service is one of the biggest business opportunities on the web. Unfortunately, most companies fail to effectively exploi...

Ngày tải lên: 28/06/2014, 12:20

... improvement in the quality of the company’s customer service. 4 © 2005 RightNow Technologies, Inc. The Insider’s Guide to Customer Service on the Web Ten ... Secrets for Successful Customer Service by Greg Gianforte, RightNow  Technologies The Insider’s Guide to Customer Service on the Web Te...

Ngày tải lên: 28/06/2014, 17:21

... FT London taxis thoroughly briefed about the implications of the budget for the man -on -the- street by FT news editor. Taxi drivers then spread this budget knowledge to their customers, and the ... Information Campaign, commissioning the HEA to develop the consumer education campaign on food hygiene in the UK. The Insider’s Guide to PR: Chapter 6 Page 15 Client: Dunlop...

Ngày tải lên: 13/12/2013, 04:15

... or she oversees the workload of the team and must be able to spot potential danger points on the account. The client will often come to the manager as the first port of call if they have a problem ... to the team. • Senior Account Manager: the senior manager role is related to the senior exec role in that it is a transition to the next level. Senior managers will begin t...

Ngày tải lên: 13/12/2013, 04:15

... things from there Of course it won’t be like that in reality, but hopefully this has given you a clearer overview of the types of PR involved. For further information, please visit some of the links ... The Insider’s Guide to PR: Chapter 3 Page 10 A: To be honest I’m not that up to speed with modern technology, but I do have a real interest in current affairs. Would I ever get th...

Ngày tải lên: 13/12/2013, 04:15

... idea about working in PR then you might want to move on to the next section which discusses whether you have the right skills. Those looking for a career in PR can take one of two main routes: ... illustration: • Client Contracts – A consultancy is contracted to deliver bespoke PR services to any number of companies or ‘clients’ of any discipline. Account teams within a full service...

Ngày tải lên: 13/12/2013, 04:15

... to ask the client prior to the ■■ presentation C: you don’t make an effort – if the client doesn’t like your ideas, it ■■ means that you don’t want to work for him anyway The Insider’s Guide ... affect one of your clients. What is your reaction? A: you ignore it, because you are convinced that it’s only sensational news ■■ that won’t affect your client in the slightest B: you...

Ngày tải lên: 23/12/2013, 00:15

... specialisations, regional PR guide, world PR contacts, sponsorship specialists, government advisors, and service providers. Sponsorship Online (www.sponsorshiponline.com). A sponsorship matching service ... reach. The Council of Public Relations Firms (www.prfirms.org). The association for PR consultancies in the US. The Public Relations Society Of America (www.prsa.org). The...

Ngày tải lên: 23/12/2013, 00:15

... see Cutting. • Communication: the credible, honest and timely two-way flow of information that fosters common understanding and trust. • Competition: other organisations that represent a threat ... should cover the issues that are likely to arise in the interview and the approach that should be taken on these issues. • Cutting: the piece of written material containing messages abo...

Ngày tải lên: 23/12/2013, 00:15

... or regularly visit the on- line sites of such publications. PR Week is the best source of agency news but there are a growing number of publications covering the industry like the Guardian’s on- line site ... UK PR agencies, and the accounts they hold. The more considered and targeted your application, the better your chance of being noticed and singled out. Don’t forget to r...

Ngày tải lên: 20/01/2014, 00:20