... reports. The meetings are not a chance for you to beat them up or to tell them how to do their jobs but rather should be pegged to their agen-da—what they want to talk about, factors that aff ect their ... alwaysbest to tell customers, the management food chain, and your teamwhat they need to hear ev en if they vehemently don’t want to hearit at the time. The wisdom is in knowing what they need to hear,when ... grateful to many other people: To Michael Snell, my agent, f or seeing something in my ideas. To Bob Nirkind, my editor at AMACOM, for educating me on the realities of the publishing world. To AMACOM...