... of quality 26Achieving, sustaining, and improving quality 28 Quality control (QC) 31 Quality improvement (QI) 34 Quality assurance (QA) 37 Quality goals 40 Quality systems 41 Quality and ISO/ TS ... services 20 Quality and price 22 Quality and cost 22High quality and low quality; poor quality and good quality 23 Quality characteristics 24 Quality, reliability, and safety 25 Quality parameters ... requirements of ISO 9000 are quality system requirements. Quality, reliability, and safetyThere is a school of thought that distinguishes between quality and reliability and qual-ity and safety. Quality...