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Learning Management Marketing and Customer Support 5 ppt

Learning Management Marketing and Customer Support_3 ppt

Learning Management Marketing and Customer Support_3 ppt

... If A and B then C 5% 0.20 40% 0 .50 If A and C then B 5% 0. 25 42 .5% 0 .59 If B and C then A 5% 0.33 45% 0.74 If A then B 25% 0 .59 42 .5% 1.31 The Negative Rule When lift is less ... Table 8.12 Customers with Attrition History RECNUM GENDER AGE SALARY INACTIVE 1 female 27 $19,000 no 2 male 51 $64,000 yes 3 male 52 $1 05, 000 yes 4 female 33 $55 ,000 yes 5 male 45 $ 45, 000 no ... (e.g., “20008” and “200 15 ■■ dzip(A,B) = 0 .5 if the first digits are identical (e.g., “ 950 50” and “981 25 ) ■■ dzip(A,B) = 1.0 if the first digits are not identical (e.g., “02138” and “94704”)...
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Learning Management Marketing and Customer Support_5 ppt

Learning Management Marketing and Customer Support_5 ppt

... sizes based on the actual shapes of women in the army.1 80 75 70 65 60 100 1 25 150 1 75 200 Weight (Pounds) Figure 11.2 Heights and weights of a group of teenagers. 1 Ashdown, Susan P. ... c11.qxd 3/8/04 11:17 AM Page 371Automatic Cluster Detection 371 13 5 891112133743 45 49 51 65 Distance 6 Distance 5 Distance 4 Distance 3 Distance 2 Distance 1 Figure 11.11 An example ... numbers 1 through 28, it will appear that flavors 5 and 6 are closely related while flavors 1 and 28 are far apart. These and other data transformation and preparation issues are discussed extensively...
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Learning Management Marketing and Customer Support_9 pptx

Learning Management Marketing and Customer Support_9 pptx

... Warehousing, OLAP, and Data Mining 499470643 c 15. qxd 3/8/04 11:20 AM Page 499470643 c 15. qxd 3/8/04 11:20 AM Page 50 2 50 2 Chapter 15 ranges of customer value are useful as dimensions, and in many ... ideal customer- centric organization, everyone is rewarded for increasing cus-tomer value and understands that this requires learning from each customer 470643 c 15. qxd 3/8/04 11:20 AM Page 51 0 51 0 ... year, and whether it is a holiday. 470643 c16.qxd 3/8/04 11:29 AM Page 51 5Building the Data Mining Environment 51 5 interaction and the ability to use what has been learned to serve customers...
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Learning Management Marketing and Customer Support_11 pptx

Learning Management Marketing and Customer Support_11 pptx

... AVG(1 5. 5 30. 25 53.47 3.19 –17 .56 2 –4 .5 20. 25 46.61 –3.67 16 .52 3 –3 .5 12. 25 47.18 –3.10 10.84 4 –2 .5 6. 25 49 .54 –0.74 1. 85 5 –1 .5 2. 25 48.71 –1 .57 2. 35 6 –0 .5 0. 25 52.04 1.76 –0.88 7 0 .5 ... 7 0 .5 0. 25 48. 45 –1.83 –0.91 8 1 .5 2. 25 54.16 3.88 5. 83 9 2 .5 6. 25 54.47 4.19 10.47 10 3 .5 12. 25 53.69 3.42 11. 95 11 4 .5 20. 25 45. 93 –4. 35 –19 .59 12 5. 5 30. 25 49.10 –1.18 –6 .51 TOTAL 143 ... $10,000 14.9% $2 ,50 0 $0 $0 $ 75 $0.00 $ 25. 00 $ 25. 00 Customer 5 $8,000 12.9% $6 ,50 0 $0 $0 $6 ,50 0 $0.00 $ 65. 00 $ 65. 00 Customer 6 $5, 000 17.9% $0 $4 ,50 0 $1 35 $1 35 $67.13 $0.00 $67.13 58 2 Chapter...
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Learning Management Marketing and Customer Support_13 pptx

Learning Management Marketing and Customer Support_13 pptx

... classification, 57 discussed, 7 estimation, 57 prediction, 57 documentation, 53 6 53 7 goals of, 7 insourcing, 52 4 52 5 outsourcing, 52 2 52 4 platforms, 52 7 scalability, 53 3 53 4 scoring platforms, 52 7 52 8 ... pivoting, 56 3 computational issues, 59 4 59 6 considerations, 56 4 customer identification, 56 0 56 2 data for, cataloging, 55 9 56 0 discussed, 54 0 54 1 model set creation, 68 snapshots, 56 2 time ... revenue, segmenting, 58 1 58 3 ideals, comparisons to, 58 5 58 7 potential revenue, 58 3 58 5 purchasing frequency, 57 5 57 6 revolvers, 58 0 transactions, 58 0 future customer behaviors, predicting,...
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Learning Management Marketing and Customer Support_2 docx

Learning Management Marketing and Customer Support_2 docx

... 1 1 $40. 25 2 2 $41.00 $40. 25 3 3 $39. 25 $41.00 $40. 25 4 4 $39. 75 $39. 25 $41.00 5 5 $40 .50 $39. 75 $39. 25 6 1 $40 .50 $40 .50 $39. 75 7 2 $40. 75 $40 .50 $40 .50 8 3 $41. 25 $40. 75 $40 .50 9 4 $42.00 ... Neighbors for New Customer 1 2 3 4 5 NEIGHBORS dsum 1.662 1. 659 1.338 1.003 1.640 4,3 ,5, 2,1 dnorm 0 .55 4 0 .55 3 0.446 0.334 0 .54 7 4,3 ,5, 2,1 dEuclid 0.781 1. 052 1. 251 0.494 1.000 4,1 ,5, 2,3 470643 ... Table 8.7 Five Customers in a Marketing Database RECNUM GENDER AGE SALARY 1 female 27 $ 19,000 2 male 51 $ 64,000 3 male 52 $1 05, 000 4 female 33 $ 55 ,000 5 male 45 $ 45, 000 470643 c07.qxd...
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Learning Management Marketing and Customer Support_4 docx

Learning Management Marketing and Customer Support_4 docx

... ID NUMBER NUMBER DURATION 1 353 -3 658 350 -51 66 00:00:41 2 353 -3068 350 -51 66 00:00:23 3 353 -4271 353 -3068 00:00:01 4 353 -3108 55 5-1212 00:00:42 5 353 -3108 350 - 659 5 00:01:22 The Approach Finding ... 470643 c10.qxd 3/8/04 11:16 AM Page 338338 Chapter 10 353 -3 658 00:00:41 350 - 51 66 353 -3068 350 - 659 5 353 -3108 55 5-1212 353 -4271 00:01:22 00:00:01 00:00:42 00:00:23 Figure 10.8 ... 0. 25 Lift = 25% (100/400) divided by 42 .5% ( 850 /2000) = 0 .58 8 Support = 5% Confidence = 5% divided by 15% = 0.333Lift = 33.3%(100/300) divided by 45% (900/2000) = 0.74 Support = 25% Confidence = 25% divided...
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Learning Management Marketing and Customer Support_6 pot

Learning Management Marketing and Customer Support_6 pot

... RANGE 35 39 yrs 0.16% 40–44 yrs 0.24% 45 49 yrs 0.36% 50 54 yrs 0 .52 % 55 59 yrs 0.80% 60–64 yrs 1.26% 65 69 yrs 1.93% 70–74 yrs 2.97% 75 79 yrs 4 .56 % 80–84 yrs 7.40% 85+ yrs 15. 32% A ... yrs10-14 yrs 15- 19 yrs20-24 yrs 25- 29 yrs30-34 yrs 35- 39 yrs40-44 yrs 45- 49 yrs 50 -54 yrs 55 -59 yrs60-64 yrs 65- 69 yrs70-74 yrs Age (Years) Figure 12 .5 The shape of a bathtub-shaped hazard ... time, and then gradually increase again. Figure 12 .5 illustrates the bathtub shape using this data. 0.0% 0 .5% 1.0% 1 .5% 2.0% 2 .5% 3.0% Hazard 0-1 yrs1-4 yrs 5- 9 yrs10-14 yrs 15- 19...
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Learning Management Marketing and Customer Support_12 potx

Learning Management Marketing and Customer Support_12 potx

... more customers, there was no clear model of what a new customer was worth and therefore no clear understanding of the benefits to be derived. 470643 c17.qxd 3/8/04 11:29 AM Page 59 2 59 2 Chapter ... application programming interface (API), 53 5 architecture, data mining, 52 8 53 2 artificial intelligence (AI), 15 assessing models classifiers and predictors, 79 descriptive models, 78 ... variables, 359 centroid distance, 369 complete linkage, 369 data preparation, 363–3 65 dimension, 352 directed clustering, 372 discussed, 12, 91, 351 distance and similarity, 359 –363 divisive...
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Risk Management in Environment Production and Economy Part 5 pptx

Risk Management in Environment Production and Economy Part 5 pptx

... Remote Sens. 35, pp. 6 75 686 Wen S., W. I. Rose, (1994) “Retrieval of sizes and total masses of particles in volcanic clouds using AVHRR bands 4 and 5 , J. of Geoph. Res., 99, D3, 54 21 -54 31 Wright ... and eating with pleasure, such as selecting fresh and tasty foods (58 %) and with enjoyment of meals with friends and family (54 %); food safety (37%) was less commonly associated with food and ... throughout the food chain, common standards and science-based regulations, and a global infrastructure to provide global strategy and oversight (Wallace et al., 2011). 5. Risk assessment in foods In...
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