... 60–61fleet planning and in- house systems, 36 flexibility in customer-vendor relationships, 57floating collections, 7, 106force majeure clauses in contracts, 83 frequency of service, 33 34 fuel costseffect ... 119–129managing the delivery service, 130 –148manuals, procedure, 120–121mapping of routes, 33 marketing and public relations, 9, 52, 129Material Handling Industry of America, 39 MAYL (Materials ... terms in RFP, 74PEP (Priority Express Parcel), 164, 166–167planning process, 38 , 51– 53, 131 – 132 POD (print-on-demand services), 117–118policies, 132 – 134 political situation, effect on delivery, ...