... 119– 124 in courier management systems, 136, 137, 141e-mail and electronic discussion lists, 121 – 122 manuals, 120 – 121 newsletters, 123 social networking tools, 123 – 124 websites, 122 – 123 communication ... branch delivery as model of deliv-ery system, 4–5internally managed delivery services. See in- house delivery servicesInternet Archive, 12 interstate library delivery services, 27 28 intrastate ... 54–55and sorting practices, 61– 62 trust in, 58–59198InDexfundingfor courier systems, 173 in- house delivery services, 36interstate library delivery services, 28 for statewide library delivery...