... 11 6 11 7downloadable multimedia, 11 3 11 4e-books, 11 4 11 6electronic journals, 11 4print-on-demand services, 11 7 11 8trends, 8, 12 electronic discussion lists, 12 1 12 2electronic journals, 11 4e-mail for communication ... services, 16 8, 17 1costsautomated materials handling, 97, 99 10 1of commercial carriers, 18 19 , 42 in contracts, 59estimates of, 10 , 14 , 16 , 54, 57home delivery services, 16 0, 16 1, 16 7 16 9 in- house ... delivery, 15 5inconvenience of current system, 15 2 15 4management of, 7, 10 6 10 8home delivery services, 15 1 17 1as additional service, 14 8case study, 16 2 17 0costs, 16 0, 16 1models for, 15 2 15 8,...