... technology to learning more about each customer and being able to respond to them one -to- one. Others don’t see it as a technology issue but rather a humane issue: 34 Marketing Insights from A to Z ustomer ... how to move from a product-making fo- cus to a customer-owning focus. Companies must wake up to the fact that they have a new boss—the customer. If your people a...
Ngày tải lên: 22/06/2014, 02:20
... stock three times a day in re- sponse to orders from individual store managers of what they expect to sell in the next few hours. 7-Eleven not only trains its store operators to capture customer ... Failure to adapt the product and/or marketing mix. • Failure to offer adequate service. • Failure to find good strategic partners. 90 Marketing Insights from A to Z • A busi...
Ngày tải lên: 22/06/2014, 02:20
“The Bagwan Marketing insights from every manager needs to know_5 potx
... Marketing Insights from A to Z Goals and Performance Measures • Percentage of new customers to average number of cus- tomers. • Percentage of lost customers to average number of cus- tomers. • ... competitors. Johnson & Johnson prefers to prioritize its goals: Its first re- sponsibility is to its customers, its second to its employees, its third to its community, and it...
Ngày tải lên: 22/06/2014, 02:20
“The Bagwan Marketing insights from every manager needs to know_6 pot
... that salespeople know who to call on and who not to call on. • Marketing describes the buying influences and rationales used by key customer decision makers. 158 Marketing Insights from A to Z consultant told ... Marketing Insights from A to Z regard to the relationship. Your company needs to move fast and repair any important but weakening relationships. Traditio...
Ngày tải lên: 22/06/2014, 02:20
“The Bagwan Marketing insights from every manager needs to know_7 pot
... customers before they venture in an endless race to find new customers. Companies must move from transaction marketing to relationship marketing. • From pursuing market share to pursuing customer ... The best way to grow your market share is to grow your customer share, namely to find more products and services that can be sold to the same customers. • From marketing m...
Ngày tải lên: 22/06/2014, 02:20
Marketing insights from a to z 80 concepts every manager needs to know
... Philip. Marketing insights from A to Z : 80 concepts every manager needs to know / Philip Kotler. p. cm. ISBN 0-471-26867-4 1. Marketing. I. Title. HF5415 .K 631 27 20 03 658.8—dc21 20020149 03 Printed ... brand.” The sign of a great brand is how much loyalty or preference it Marketing Insights from A to Z 80 Concepts Every Manager Needs To Know Philip K...
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Philip kotler marketing insights from a to z 80 concepts every manager needs to know 2003
... Philip. Marketing insights from A to Z : 80 concepts every manager needs to know / Philip Kotler. p. cm. ISBN 0-471-26867-4 1. Marketing. I. Title. HF5415 .K 631 27 20 03 658.8—dc21 20020149 03 Printed ... played out in customer markets. For example, your company also has to raise money from investors. As a result you need to know how to market to investors. Y...
Ngày tải lên: 13/12/2013, 14:59
Tài liệu Marketing Insights From A to Z: 80 Concepts Every Manager Needs to Know ppt
... Philip. Marketing insights from A to Z : 80 concepts every manager needs to know / Philip Kotler. p. cm. ISBN 0-471-26867-4 1. Marketing. I. Title. HF5415 .K 631 27 20 03 658.8—dc21 20020149 03 Printed ... cus- tomer perceived value, customer satisfaction, customer share of wallet, customer retention, and customer advocacy. 14 Marketing Insights from A to Z tell w...
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Tài liệu 10 PRINCIPLES EVERY MANAGER NEEDS TO KNOW ABOUT PROJECT MAMAGEMENT doc
... At least 1 for each team member Frequent reminders of what trying to accomplish 1 10 PRINCIPLES EVERY MANAGER NEEDS TO KNOW ABOUT PROJECT MAMAGEMENT 8 Principle 6: Reinforce Commitment and ... twists, and turns will come. You have to enjoy the challenge and feel confident I your ability to stay the ride through to the end. Like the turtle, project managers make s...
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... measures including cus- tomer perceived value, customer satisfaction, customer share of wallet, customer retention, and customer advocacy. 14 Marketing Insights from A to Z ... adver- 18 Marketing Insights from A to Z commands. Harley Davidson is a great brand because Harley David- son motorcycle owners rarely switch to another brand. Nor do Apple Macintosh users want to...
Ngày tải lên: 21/06/2014, 13:20