Leading HR delivering competitive advantage 2 potx

... Marsh and Helen Sweeney 97 Leading the way by always improving Leading the way by being committed to the long term Leading the way by delivering sustainable solutions Leading the way by maximizing ... the political space and implications for Leading HR Key characteristics of the political space Implications for Leading HR 1. Stable or slowly evolving competitive landscape...

Ngày tải lên: 21/06/2014, 13:20

... Marsh and Helen Sweeney 97 Leading the way by always improving Leading the way by being committed to the long term Leading the way by delivering sustainable solutions Leading the way by maximizing ... the political space and implications for Leading HR Key characteristics of the political space Implications for Leading HR 1. Stable or slowly evolving competitive landscape...

Ngày tải lên: 22/06/2014, 02:20

... Pfeffer, J. (20 05) Changing ment al models: HR s most important task. Human Resource Management, 44 (2) , 123 – 128 . 7 Ibid., p. 124 . 8 Ibid., p. 125 . 9 Pohle, G. and Chapman, M. (20 06) IBM’s global ... of the HR delivery 20 Introduction: Performance-Led HR thread through it. This thread has to be followed to the end, and is an important one to grasp for those interested in the fut...

Ngày tải lên: 21/06/2014, 13:20

... School Press. 2 Hird, M., Marsh, C. and Sparrow, P.R. (20 09) HR Delivery Systems: Re-engineered or Over-engineered? CPHR White Paper 09/05. August 20 09. 52 Nestlé: Reflections on the HR Structure ... 9 (9): 18. 12 Ulrich and Brockbank (20 08) p. 6. 13 Reilly, P. (20 06) HR transformation – Pitfalls of the Ulrich model, People Management ,23 November 20 06, p. 36. 14 Higgins,...

Ngày tải lên: 21/06/2014, 13:20

... agenda is only part. 122 124 BAE: Using Senior Management Assessment The key messages that emerge from this chapter: (Continued) 5) Leading HR requires the development of HR tracking systems that ... my finance man and my HR man. 6.6 .2. Strategy Even if we accept it is reasonable to head HR structures with non -HR professionals and although it is absolutely clear that HR isola...

Ngày tải lên: 21/06/2014, 13:20

... Science, 30: 20 2 21 6. 29 Gelade, G.A. and Young, S. (20 05) Test of a service profit chain model in the retail banking sector. Journal of Occupational and Organisational Psychology, 78 (1): 1 22 . 30 Lovelock, ... customer satisfaction. 20 , 21 , 22 2. An association between employee perceptions of the organization climate (especially its focus on service) and customer satisfaction lev...

Ngày tải lên: 21/06/2014, 13:20

... Journal of Bank Marketing, 14 (4): 22 –35. 4 CFS Annual Report for 20 07, CEO’s statement, p. 7. 5 “Stable image pays dividends for Co-op in credit crunch” 12 September 20 08 http://www.creditman.biz/uk/members/news-view.asp?newsviewID=8958 ... conducted without pain, as restructurings in 20 03, and again in 20 07 and 20 08, resulted in large-scale reductions in workforce; in the most...

Ngày tải lên: 21/06/2014, 13:20

... From the vantage point of 20 09, Paul Chesworth recalled the challenge he faced in 20 04 as follows: 22 6 McDonald’s UK: From Corporate Reputation to Trust-Based HR Once HR has mastered the trust ... that underpin the HR strategy. NOTES 1 BBC (20 07) McDonald’s seeks “McJob” rewrite. See: http://news.bbc.co.uk /2/ hi/business/6469707.stm Accessed 1 September 20 09. 2 Roberts, J. (...

Ngày tải lên: 21/06/2014, 13:20

... 103 21 , 20 0, 20 6, 20 9, 21 4, 22 7, 25 2 metrics (HR scorecard), 99–100, 107–8, 167, 22 8, 23 1, 24 2–3 outsourcing, 17, 44, 52, 25 4–6 strategy, 69–70, 85–6, 88, 103–5, 111– 12, 1 62, 183, 23 5–6, 24 1, 27 5 structures, ... 191, 21 8, 23 1 2, 23 6–8 Shared Service (Service Centers), 26 , 32, 37–8, 47, 50, 54, 23 5, 25 4, 25 8–9, 26 5 27 1 Social capital (see Capita...

Ngày tải lên: 21/06/2014, 13:20

... go from here?, Journal of Management, 32: 898– 925 . 3 CIPD (20 06) The Changing HR Function: The Key Questions. London: CIPD. 4 Ulrich, D. (20 08) The three HR paradoxes, Human Resources,January,p.5. 5 ... December 20 09. 11 Gratton, L. (20 03) The humpty dumpty effect: A view of a fragmented HR function, People Management, 9 (9): 18. 12 Ulrich and Brockbank (20 08) p. 6. 13 Reilly,...

Ngày tải lên: 22/06/2014, 02:20