... effectsthey were meant to cause had already existed, or by adding clarity to others, to ensure smoother transitions. This process has helped me do aFigure 6 .11 SL1 019 ch06frame Page 10 1 Friday, June ... increase customer loyalty and captureFigure 7.2 SL1 019 ch07frame Page 11 4 Friday, June 23, 2006 9:34 AMCopyright © 19 99 CRC Press, LLC.Transition Tree 10 7Figure 6 .12 eSL1 019 ch06frame Page 10 7 Friday, ... The management team wrote these down separately, and agreed to use a prerequisite tree to address any that remained afterthey completed the future reality tree. SL1 019 ch07frame Page 11 8...