... you want to change behavior, change one or both of these expectations. The most common tool we use to change others’ expectations is the use of verbal persuasion. We employ verbal persuasion as our ... information on Crucial Conversations and Crucial Confrontations, visit www.vitalsmarts.com. 48 INFLUENCER touching a six-foot nocturnal predator. In Bandura’s case, he asked sub...
Ngày tải lên: 21/06/2014, 08:20
... this book to demonstrate how the six sources can be applied in combination—we explore what Dr. Silbert has done with each of these influence tools to help transform lifelong felons into productive ... for change. Now how do you actually go about making that change happen? To answer this question, let’s return to Guinea worm dis- ease eradication efforts in North Africa—this time to...
Ngày tải lên: 21/06/2014, 08:20
Influencer The Power to Change Anything by Kerry Patterson, Joseph Grenny, David Maxfield and Ron McMillan_6 pot
... moral codes. The connections between their actions and personal standards are rarely “top of mind.” Michael Davis calls this failure to con- nect values to action, “microscopic vision.” Ellen Langer ... guilt trips—verbal persuasion at its worst—won’t work. If we don’t reconnect possible behavior to the larger moral issues, we’ll continue to allow the emotional demands of the moment...
Ngày tải lên: 21/06/2014, 08:20
Influencer The Power to Change Anything by Kerry Patterson, Joseph Grenny, David Maxfield and Ron McMillan_10 pdf
... This constant celebration of the rugged indi- vidualist has had an enormous dampening effect on people’s willingness to draw on others to enable change. Savvy influencers know better than to turn ... capital required to help make change inevitable. 182 INFLUENCER Interdependence. When a vital behavior requires several peo- ple to work in concert—where no one person can s...
Ngày tải lên: 21/06/2014, 08:20
Influencer The Power to Change Anything by Kerry Patterson, Joseph Grenny, David Maxfield and Ron McMillan_13 ppt
... Change the Environment 251 behavior inevitable. People don’t like to confront others— particularly scary and powerful others. Left to their own proclivities, residents would do what anyone ... put cus- tomer satisfaction and profits at risk. For example, when it comes to taking an order, employees can simply push picture buttons, and of course, nobody has to know how to make chan...
Ngày tải lên: 21/06/2014, 08:20
Influencer The Power to Change Anything by Kerry Patterson, Joseph Grenny, David Maxfield and Ron McMillan_15 pot
... 53 Overjustification hypothesis, 195 P Pain, changing to pleasure from, 86 88 Palmer, Arnold, 111 Pavlov, Ivan, 87 , 88 Peck, M. Scott, 86 87 Peele, Stanton, 98 99 Peer pressure (see Social motivation) Perelman, ... 56 Concentration, 123 Conclusions, testing, 40–41 Confrontations: crucial, 30, 34, 39, 40, 267–2 68 as motivators, 105 practicing, 120–121 social capital in, 1 78 180 C...
Ngày tải lên: 21/06/2014, 08:20
Notes on Influencer by Kerry Patterson_11 potx
... linked to vital behaviors. Take care to link rewards to the specific actions you want to see repeated. When choosing rewards, don’t be afraid to draw on small, heartfelt tokens of appreciation. ... drama focusing on abduc- tion and sexual violence that you have presented to the public, and the discussions conducted on these topics, have aroused considerable popular indignati...
Ngày tải lên: 21/06/2014, 10:20
Notes on Influencer by Kerry Patterson_1 doc
... drawing on the power of persuasion, we explore the full array of strategies successful influencers use every day (often in combination) to change lifelong habits and Influencer The Power To Change Anything Kerry ... of change. The Power to Change Anything 5 and practitioners have discovered the power to change just about anything. So instead of pleading for the wisd...
Ngày tải lên: 21/06/2014, 10:20
Notes on Influencer by Kerry Patterson_2 pptx
... each person to take responsi- bility for someone else’s success. Second, she demands that everyone confront everyone else about every single violation. To transform these ideals into realities, ... miraculously change. We won’t have to constantly seek serenity. It also means that the changes we need to make won’t be too intrusive. We don’t need a lobotomy, a pep talk, or an infu- sio...
Ngày tải lên: 21/06/2014, 10:20
Notes on Influencer by Kerry Patterson_3 doc
... you want to change behavior, change one or both of these expectations. The most common tool we use to change others’ expectations is the use of verbal persuasion. We employ verbal persuasion as our ... difficult to change, you can bet that they’ve heard more than one soliloquy on what’s wrong with them— and to no effect. If the behavior you’re attempting to get the other p...
Ngày tải lên: 21/06/2014, 10:20