... automation through on-lineinteraction. Journal of Interactive Marketing, 16(Winter), 2– 14. Godin, S. (1999). Permission marketing: The way to make advertising workagain. Direct Marketing, 62(2), 60–63.Graber, ... communications.Businesses collect information with consumers knowingly providing the informa-tion (i.e., through filling out online forms) or unknowingly (i.e., online behaviortracking, use of store ... as visiting afirm’s Web site, sending a firm e-mail, receiving opt -in newsletters, filling outforms, engaging in text messaging with service personnel, tracking a package, orresponding to a...