Knowledge Cities Approaches Experiences and Perspectives 5 doc

... integrity and accountability to maxi- mize value, using our time, money, resources, and talent toward the understanding and service of the customer. Innovation: sharing information and creating knowledge ... to identify employee values. Distributed to 5, 500 people (including all Canadian and US employees and all Canadian agents), the survey contained 1 25 questions. Using a m...

Ngày tải lên: 21/06/2014, 13:20

... whom they call knowledge stewards. The knowledge stewards possess expert knowledge in their domain and also show a tendency to share that knowledge and partake in problem solving and innovation. ... organizational knowledge pool. Systems: Generating Capabilities 169 070 058 067 004 081 0 05 009 011 063 001 068 051 018 062 054 057 039 076 010 007 029 024 040 020 022 01...

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... the speed and quality of knowledge flow—a high degree of conductivity. Innovation Quality knowledge flows, strong trusting relationships, and genera- tive capabilities enable organizations and their ... 3/19/04 3 :53 PM Page 30 Reference 1. For information on the Agility Forum, see http://www.iacocca- lehigh.org and Goldman, S.L., R.N. Nagel, and K. Preiss (19 95) . Agile Competi...

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... who are knowledgeable, flexible, and empowered. Leadership is responsible for both being aware of and understand- ing its marketplace, for interpreting patterns internally and exter- nally, and for ... customers and uppliers Optimize capital assets by managing Leverage both capital and knowledge associated costs assets Lead through hierarchical command and Lead by fostering va...

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... outcome) and then the means (the process of getting there). The Conductive Organization 15 ch01.qxd 3/19/04 3:47 PM Page 15 time, becomes assimilated. As its transformational knowledge prin- ciples and ... solution ch02.qxd 3/19/04 3 :53 PM Page 28 These dimensions are further developed throughout the book in illustrations of the principles and concepts, tools and approaches, an...

Ngày tải lên: 21/06/2014, 03:20

... Derivative Platform Fix Knowledge Transfer Effectivity Reward Technical Risk Decreasing Knowledge Transfer Risk 0.0 . 25 .5 . 75 1.0 Figure 3 .5 Knowledge Transfer Risk ch03.qxd 3/19/04 3 :54 PM Page 50 working to understand the dynamics of the customer’s ... encourages knowledge creation and exchange. It guides how new and existing knowledge is used to enhance capabilitie...

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... and communicating the brand. By that time, branding had become entrenched as the connector between Clarica’s culture and its customers. External and Internal Branding 1 05 ch06.qxd 3/19/04 3 :58 ... build conductivity. The Brand Promise In short, an organization should take care to brand itself in ways that are honest and accurate and that resonate with the values and desired ex...

Ngày tải lên: 21/06/2014, 03:20

... organizational knowledge pool. Systems: Generating Capabilities 169 070 058 067 004 081 0 05 009 011 063 001 068 051 018 062 054 057 039 076 010 007 029 024 040 020 022 016 019 041 023 013 088 027 059 037 014 017 003 046 053 047 Figure ... whom they call knowledge stewards. The knowledge stewards possess expert knowledge in their domain and also show a tendency to share...

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... Organization ch10.qxd 3/19/04 4:10 PM Page 190 Knowledge Maps and Conventional Organizational Charts With knowledge flows mapped and artefacts identified and contin- ually created, knowledge maps illustrate the ... team-based and cross-functional relationships that are the real drivers of innovation and competitive advantage in the knowledge era. Knowledge Access and Lear...

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... product configurations from com- The Strategy-Making Perspective 85 ch 05. qxd 3/19/04 3 :57 PM Page 85 References 1. Prahalad, C.K. and V. Ramaswamy. (2000). “Co-Opting Cus- tomer Competence.” Harvard ... Force Management Financial Engineering Strategy Structure Attributes Competencies Mindsets and Values Systems Culture Leadership Figure 5. 5 Clarica’s Strategic Capabilities ch 05. qx...

Ngày tải lên: 21/06/2014, 03:20