Knowledge Cities Approaches Experiences and Perspectives 2 doc

... integrity and accountability to maxi- mize value, using our time, money, resources, and talent toward the understanding and service of the customer. Innovation: sharing information and creating knowledge ... culture consists of three components: artefacts, values and behavioral norms, and beliefs and assumptions. (2) Artefacts: The visible, tangible, and audible characteri...

Ngày tải lên: 21/06/2014, 13:20

... organizational knowledge pool. Systems: Generating Capabilities 169 070 058 067 004 081 005 009 011 063 001 068 051 018 0 62 054 057 039 076 010 007 029 024 040 020 022 016 019 041 023 013 088 027 059 037 014 017 003 046 053 047 Figure ... whom they call knowledge stewards. The knowledge stewards possess expert knowledge in their domain and also show a tendency to share...

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... to their values of caring for the environment and the welfare of animals. The Customer Imperative 27 ch 02. qxd 3/19/04 3:53 PM Page 27 2 The Customer Imperative 23 Introduction Central to the highly conductive ... Goldman, Nagel and Preiss (1) on served and unserved markets (see Figure 2. 1). The bottom left quadrant represents how customers are being The Customer Imperative 2...

Ngày tải lên: 21/06/2014, 13:20

... who are knowledgeable, flexible, and empowered. Leadership is responsible for both being aware of and understand- ing its marketplace, for interpreting patterns internally and exter- nally, and for ... customers and uppliers Optimize capital assets by managing Leverage both capital and knowledge associated costs assets Lead through hierarchical command and Lead by fostering va...

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... to the solution ch 02. qxd 3/19/04 3:53 PM Page 28 These dimensions are further developed throughout the book in illustrations of the principles and concepts, tools and approaches, and desired outcomes ... Goldman, Nagel and Preiss (1) on served and unserved markets (see Figure 2. 1). The bottom left quadrant represents how customers are being The Customer Imperative 29 ch 02....

Ngày tải lên: 21/06/2014, 03:20

... achieving the knowledge strategy’s goals—it out- lines the approaches for placing the collective knowledge of the organization at the disposal of everyone. Knowledge access and knowledge exchange ... made of capabilities and relationships that are built through the exchange of knowledge. Value creation occurs as knowledge flows among the three types of knowledge capital. K...

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... 3/19/04 3:58 PM Page 1 12 Within the knowledge strategy, the knowledge architecture pro- duces a blueprint of tools and approaches for creating, storing, and exchanging knowledge that is made ... build conductivity. The Brand Promise In short, an organization should take care to brand itself in ways that are honest and accurate and that resonate with the values and desired...

Ngày tải lên: 21/06/2014, 03:20

... organizational knowledge pool. Systems: Generating Capabilities 169 070 058 067 004 081 005 009 011 063 001 068 051 018 0 62 054 057 039 076 010 007 029 024 040 020 022 016 019 041 023 013 088 027 059 037 014 017 003 046 053 047 Figure ... Page 1 62 Reference 1. Robert M. Astley, President and Chief Executive Officer, Clarica Life Insurance Company. Keynote address to the 20...

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... Organization ch10.qxd 3/19/04 4:10 PM Page 190 Knowledge Maps and Conventional Organizational Charts With knowledge flows mapped and artefacts identified and contin- ually created, knowledge maps illustrate the ... team-based and cross-functional relationships that are the real drivers of innovation and competitive advantage in the knowledge era. Knowledge Access and Lear...

Ngày tải lên: 21/06/2014, 03:20

... the organization’s thinking, actions, and relationships, enabled by the quality and speed of its knowledge flows. ᭿ Innovation results from sharing information and creating knowledge to constantly find news ... understand our customer’s needs, analyze and internalize the patterns and trends, and understand our inter- nal strengths and weaknesses, and identify the organizatio...

Ngày tải lên: 21/06/2014, 03:20