Knowledge Cities Approaches Experiences and Perspectives 2 doc
Knowledge Cities Approaches Experiences and Perspectives by Edna Pasher_5 doc
... integrity and accountability to maxi-
mize value, using our time, money, resources, and talent toward the
understanding and service of the customer.
Innovation: sharing information and creating knowledge ... culture consists of three components:
artefacts, values and behavioral norms, and beliefs and assumptions.
(2)
Artefacts: The visible, tangible, and audible characteri...
Knowledge Cities Approaches Experiences and Perspectives by Edna Pasher_6 doc
... organizational knowledge pool.
Systems: Generating Capabilities 169
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Figure ... whom they call knowledge stewards. The knowledge
stewards possess expert knowledge in their domain and also show a
tendency to share...
Knowledge Cities Approaches Experiences and Perspectives by Edna Pasher_1 pot
... to
their values of caring for the environment and the welfare of
animals.
The Customer Imperative 27
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2
The Customer Imperative
23
Introduction
Central to the highly conductive ... Goldman,
Nagel and Preiss (1) on served and unserved markets (see Figure
2. 1). The bottom left quadrant represents how customers are being
The Customer Imperative 2...
Knowledge Cities Approaches Experiences and Perspectives by Edna Pasher_7 potx
... who are knowledgeable, flexible, and
empowered.
Leadership is responsible for both being aware of and understand-
ing its marketplace, for interpreting patterns internally and exter-
nally, and for ... customers and uppliers
Optimize capital assets by managing Leverage both capital and knowledge
associated costs assets
Lead through hierarchical command and Lead by fostering va...
Knowledge Cities Approaches Experiences and Perspectives_2 doc
... to
the solution
ch 02. qxd 3/19/04 3:53 PM Page 28
These dimensions are further developed throughout the book in
illustrations of the principles and concepts, tools and approaches,
and desired outcomes ... Goldman,
Nagel and Preiss (1) on served and unserved markets (see Figure
2. 1). The bottom left quadrant represents how customers are being
The Customer Imperative 29
ch 02....
Knowledge Cities Approaches Experiences and Perspectives_3 doc
... achieving the knowledge strategy’s goals—it out-
lines the approaches for placing the collective knowledge of the
organization at the disposal of everyone.
Knowledge access and knowledge exchange ... made of capabilities and
relationships that are built through the exchange of knowledge.
Value creation occurs as knowledge flows among the three
types of knowledge capital. K...
Knowledge Cities Approaches Experiences and Perspectives_5 doc
... 3/19/04 3:58 PM Page 1 12
Within the knowledge strategy, the knowledge architecture pro-
duces a blueprint of tools and approaches for creating, storing, and
exchanging knowledge that is made ... build
conductivity.
The Brand Promise
In short, an organization should take care to brand itself in ways that
are honest and accurate and that resonate with the values and
desired...
Knowledge Cities Approaches Experiences and Perspectives_7 doc
... organizational knowledge pool.
Systems: Generating Capabilities 169
070
058
067
004
081
005
009
011
063
001
068
051
018
0 62
054
057
039
076
010
007
029
024
040
020
022
016
019
041
023
013
088
027
059
037
014
017
003
046
053
047
Figure ... Page 1 62
Reference
1. Robert M. Astley, President and Chief Executive Officer, Clarica
Life Insurance Company. Keynote address to the 20...
Knowledge Cities Approaches Experiences and Perspectives_8 docx
... Organization
ch10.qxd 3/19/04 4:10 PM Page 190
Knowledge Maps and Conventional
Organizational Charts
With knowledge flows mapped and artefacts identified and contin-
ually created, knowledge maps illustrate the ... team-based and cross-functional
relationships that are the real drivers of innovation and competitive
advantage in the knowledge era.
Knowledge Access and Lear...
Knowledge Cities Approaches Experiences and Perspectives_4 potx
... the
organization’s thinking, actions, and relationships, enabled by the
quality and speed of its knowledge flows.
Innovation results from sharing information and creating knowledge
to constantly find news ... understand our customer’s needs, analyze
and internalize the patterns and trends, and understand our inter-
nal strengths and weaknesses, and identify the organizatio...
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