... interms of the policy and institutional domain, the nature of governmentalactivity (for example, the administration and management of policy, the delivery of services, the development, analysis and ... in the late 1990s as part of the popularisation of the internet and the World Wide Web. This technological event stimulated intense acad-emic and political interest in the use of ICTs for the ... Chapter 12, the final chapter, draws the lessons from the earlier Chapters of Part III together to examine the power effects of e-government and what this means to the reconfigur-ation of citizenship,...