influence of price and quality to customer satisfaction

... purpose of this article is to analyze literature and find out empirical evidence on product price and quality influence on customer satisfaction through neuromarketing approach. Customers’ satisfaction ... he states: “The key to customer retention is customer satisfaction (Kotler 1994). Even it is agreed in the literature that price and quality has high eff...

Ngày tải lên: 08/06/2014, 11:34

... Model of Customer Satisfaction The Kano et al. (1996) model of customer satisfaction classifies product attributes based on how they are perceived by customers and their effect on customer satisfaction ... overview of tools for measuring customer satisfaction excluded practical advice on how to develop these tools and how to analyse collected data, due to the...

Ngày tải lên: 04/11/2013, 10:15

... in terms of customers or transactions. Other types of CSM surveys include new customer surveys and lost customer surveys. New customer surveys help ensure customer relationships get off on the ... (Israel, 1994). The types of customer surveys most often used for measuring customer satisfaction include general customer satisfaction tracking and transaction sa...

Ngày tải lên: 18/10/2013, 12:15

... 4 406 CHAPTER 6. EVOLUTION OF GSM AND CDMAONE TO 3G SYSTEMS of engineers towards methods of multiple access. The meagre spectrum of 1.25 MHz at the top of the AMPS band was just about adequate ... codes to prevent the crest factor, i.e. the ratio of the peak -to- mean transmitted power, from becom- ing too high. The crest factor is allowed to be up to 18 dB. We recall th...

Ngày tải lên: 23/12/2013, 17:15

... go, and take your mental hands off; put it in God’s Hands, and use this statement: I put this situation in the hands of Infinite Love and Wisdom; if this trip is the Divine plan, I bless it and ... appearance of a terrible skin disease. The doctors told her it was incurable, and she was in despair. She was on the stage, and she feared she would soon have to give up her profe...

Ngày tải lên: 24/12/2013, 09:17

... prices will increase profit per unit of product sold, and if other factors constant, the sum of their profits will rise, encouraging investors to open wide production, contribute to reducing unemployment. ... Indonesia and Thailand are about 7% to 10%. The State Bank of Vietnam wants to reduce this rate by 15% in 2013. Contrary to the trend of structural transform...

Ngày tải lên: 13/03/2014, 14:20

... implementation of the Program of Action of the International Conference on the Population and Development, of July 2, 1999 7 ; z The Declaration of the Tenth Ibero-American Summit of Heads of States, of ... and delivered with full respect for human dignity. And, within each countries’ legal framework, that they take into account the specific needs and demands of se...

Ngày tải lên: 14/03/2014, 21:20

... profound, full of wisdom and have inspired thousands of people for several decades. She was an outstanding proponent of the power of thoughts. She taught that life is a game and in order to ... beautiful things and had often tired of the management of her home, and had said repeatedly, "I'm sick and tired of things - I wish I lived in a trunk,"...

Ngày tải lên: 15/03/2014, 09:20

... University of Toronto, Toronto, Ontario, Canada Senile plaques, the invariable hallmark and likely proximal cause of Alzheimer’s disease (AD), are structured deposi- tions of the 40- and 42-residue ... and dying neurons [12–14]. Correspondence to A. Chakrabartty, Division of Molecular and Structural Biology, Ontario Cancer Institute and Department of Medical Biophysics,...

Ngày tải lên: 17/03/2014, 09:20

... setting of SVM for chunking uses for the context of the token to be classified a window of two tokens around the word, and the features are the PoS tags and lexical items (word forms) of all ... chose the context to be a –2/+2 tokens windows, centered at the current token. We use the standard metrics of accuracy (% of correctly tagged tokens), precision, recall and...

Ngày tải lên: 23/03/2014, 18:20