... combining grounded action research, surveys, semi-structured interviews, anddocument analysis to introduce interesting insights about e -commerce use in the valuechain of the automotive industry.Chapter ... that re-engineering among small firms has not yetoccurred, and points to the importance of re-engineering internal processes for firms to benefit from e -commerce. Examining firms in the context ... areas in the e -commerce research in SMEs.Introduction In recent years, small to medium-sized enterprises (SMEs) have been shown to contributesignificantly to national economies. It was in the...