... management together, dis-covering new territory, melting any fears and solving problems you’veINTRODUCTION4CCC-Martin 1 ( 1-4 8) 8/14/01 2:25 PM Page 4experienced in the past, revisiting old haunts, ... were to design and in- stall a new process for ordering and fulfilling products (taking the or-der, picking, packing, shipping)? Is that a project? Well, it’s temporary;once you install the process ... you want to continue doingwhat you’ve done in the past, you are working in a business process.Business processes are managed using process management. Projectsare managed using project management.WHAT...