... needs and problems of English for tourism agents. The results showed that listening and speaking skills were important and necessary for their jobs. English training courses on listening and speaking ... LIST OF TABLES Table Page 1 The Needs in English Listening and Speaking Skills 36 2 The Problems in English Listening and Speaking Skills 39 ... training and listening and 3 speaking were the most important skill. In addition, Tansrisawat (1991), Ketkhaw (1997), Keyoonwong (1998), Boonyawattana (1999), Aunreun (20 05), and Tangniam (20 06)...