... complex system the consequences of our actions are neither immediate nor unambiguous. Often, they are far removed from us in time and space. This leads to the "dilemma of learning from experience," ... quality; the newcomers quickly adopt the mediocre standards of the rest of the office. You must develop a balanced strategy of aggressive hires and steadily elevating quality standards. The result, ... game." The others didn't see the point, but they didn't see any reason to refuse, either. At first, their fears were realized. Customer orders fell off and profits were depressed,...