... forwards and upwards, and keep on providing greater and greater degrees and levels of service and value and result, find themselves going to the verytop of success and wealth, and there are ... role is to be, and continue to be, the visionary, the inno-vator, the marketing mind, the leader, the director. The puppeteer not the puppet.Every minute you allow yourself to be drawn into participa-tion ... speed, and inadequate software, will be of little use to you. It s a waste of your time, effort and cash. The same is true of staff, really the very same. One of the most common questions of frustration...