ITIL: Continual Service Improvement potx

... Service Strategy n ITIL Service Design n ITIL Service Transition n ITIL Service Operation n ITIL Continual Service Improvement Each one addresses capabilities having direct impact on a service ... OVERVIEW ITIL Continual Service Improvement provides best- practice guidance for the CSI stage of the ITIL service lifecycle. Although this publication can be Service...

Ngày tải lên: 07/03/2014, 07:20

... work. • Advertise and sell the service 5.6 Service Desk type considerations 5.6.1 Local Service Desk • Service Requests are logged locally • Difficult to provide support services over multiple locations. • ... information and recommendations for service improvement • Communication of planned changes to the Users. 5.3 Benefits • Improvement in Customer and business service by-...

Ngày tải lên: 16/01/2014, 16:34

... Sigma opportunity Figure 4.6 Six Sigma opportunities for improvements in value at the design stage Trus-04.qxd 5/18/03 3:20 PM Page 86 continual improvement, are dependent on the assimilation of the ... failure-free products, processes and services, we may appear to have reached the ultimate in achievement. But perhaps not. I total ϭ ͚ n i ϭ 1 I i 96 Six Sigma: Continual Improve...

Ngày tải lên: 18/01/2014, 04:20

... Continual improvement programme manager The continual improvement programme manager is appointed by the continual improvement programme sponsor to manage and support the overall continual improvement ... steps of continual process improvement (CPI); and, ⎯ Continual process improvement success. The publication’s annexes provide detailed information about certain...

Ngày tải lên: 18/02/2014, 11:20

... Postsecondary Education, State of Alabama. COMPLIMENTARY TUTORING SERVICES CSU offers writing and math tutoring services at no cost. Tutoring services are available from 8 a.m. to 5 p.m. Monday through ... personalized service for which we are best known. You learn on your own terms and your own time, but you are never on your own. Once you enroll, you will be assigned a student se...

Ngày tải lên: 07/03/2014, 02:20

... of the service ■ 5 Planning a Service- Oriented Architecture, an Internet.com Developer eBook. Copyright 2008, Jupitermedia Corp. Planning a Service- Oriented Architecture [] W hy adopt service ... the use of the service should be included in the descrip- tion. The semantics of a service should be document- ed, either directly or indirectly, by its description. • Granularity: Servi...

Ngày tải lên: 20/08/2012, 11:43

... the service request workflow, starting with the external StockQuoteExternalService Web service. The External Web Service (StockQuoteExternalService) StockQuoteExternalService is a simple Web service ... BUILDING SERVICE- ORIENTED WEB SERVICES 77 701xCH04.qxd 7/17/06 1:05 PM Page 77 3. StockTraderServiceAgent: The service agent used by the business component for com- municating with...

Ngày tải lên: 20/08/2012, 13:57

... Page 67 Chapter 4 68 Service Agent Service Interface #1 Web Service 1 Other Service Business Workflows Business Components Business Facade Service Interface #2 Web Service 2 Web Service Client Figure ... Building Service- Oriented Web Services M ESSAGE - ORIENTED W EB SERVICES are the building blocks for service- oriented applications. In the previous chapter, you learned how...

Ngày tải lên: 20/08/2012, 13:59

Ngày tải lên: 23/08/2012, 10:31