Tài liệu 101 customer service training scripts for handling any situation pptx

... in 10 Perfect Phrases for Customer Service bacal01.qxp 10/29/2004 3:58 PM Page 10 Hundreds of Tools, Techniques, and Scripts for Handling Any Situation Perfect Phrases for Customer Service McGraw-Hill New ... the customer that you are paying attention and that you believe that the customer and what he or 20 Perfect Phrases for Customer Service Bacal02.qxp 10/29...

Ngày tải lên: 22/02/2014, 09:20

Ngày tải lên: 23/02/2014, 08:20

... this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without ... the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from use of such information. Readers should be partic...

Ngày tải lên: 14/12/2013, 20:15

... need for integrated apps New Brunswick Power – Deregulation and demand for better customer service began to strain existing apps – Forced to reevaluate business processes, esp. customer service ... selling Lesson: – Customer service no longer an isolated function – Link sales and cust service organizations with one another and with all customer- facing parts of the com...

Ngày tải lên: 20/12/2013, 17:15

... fabric of applications, processes, and services that shape and sustain customer value e-Commerce Value Proposition What is the customer looking for? Strategy Formulation e-Business Application ... Company’s e-Business Evaluating Your Company’s e-Business Blueprint Process Blueprint Process Red flags indicating e-blueprint process in trouble – Platform projects take too long – Ma...

Ngày tải lên: 20/12/2013, 17:15

... Planning Online customer impatient Predicting demand levels for network services difficult Complexity of today’s networks make it difficult to isolate the driving force of demand for a particular service Continuous, ... surface – Technology changes quickly but underlying customer needs do not Categories of customer requirements – Strategic, “forward thinking” that market has not...

Ngày tải lên: 20/12/2013, 17:15

... this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without ... have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work. The sour...

Ngày tải lên: 21/12/2013, 04:18

... modified, saved, and recalled for other operations. PDF. Short for Portable Document Format. Adobe’s proprietary file format for documents, can be read across multiple platforms using the Adobe Acrobat ... a 3D object. X X. Microsoft’s DirectX file format, used for storing model and animation information for use in 3D applications and games. XGA. Short for Extended Graphics Array,...

Ngày tải lên: 24/12/2013, 06:16

... provision of information. The companies have formed clubs amongst themselves for the personnel in charge of environmental issues, logistics, information and acquisitions, and for technical staff. ... Cluster have been aimed at both local residents and company personnel, and have taken the form of environmental and company surveys, training seminars, visits, joint development project...

Ngày tải lên: 24/01/2014, 00:20