... customer and employee satisfaction, customer and employee retention and quality measures and financial indicators such as profitability (Banker and Mashruwala, 2000, Banker, Potter and Srinivasan, ... methodologiesName Originator Description of measureHuman Capital Intelligence(Fitz-Enz, 1994) Sets of human capital indicators are collected and bench-marked against a database. Similar to HRCA.Skandia ... amount of data which can be transformed into useful information by easing strategic management and control process. Managing this information in a systematic and dynamic way can yield a competitive...