... experiences)are the following: information and communication,external relations, education and training, workingteams and committees and the assembly systemfor decisions. All of these are based on participa-tion ... externalsources; the integration of internal and externalknowledge and its application to problem solving;the creation of new knowledge and the generation of innovations from this integration, and ... view of thefirm, as an overall change process and a form of organisational renewal, focused on innovation,through the creation, transmission and application of new knowledge (Cohen and Levinthal,...