... a challenge for business and technology executives. The former type of risk is somewhat more recurring, predictable and perhaps controllable, and, therefore, the business case for investment ... management more than ever before. Business risks can be both internal to the firm, such as rolling out an inadequately tested system, as well as environmental, in the form of an unanticipated ... resources (3) Using business technology for systems that span organizational boundaries and help link customers, through electronic commerce and CRM systems, suppliers, through fully integrated...