presentation - Cross cultural

TRAINING PROGRAM FOR VIETNAMESE EMPLOYEES IN SINGAPORE Member of group: Member of group: Trịnh Linh Chi - Nguyễn Thị Loan Trịnh Linh Chi - Nguyễn Thị Loan Hoàng Bảo Khánh - Nguyễn Khánh Huyền - Vũ Ngọc Ánh Hoàng Bảo Khánh - Nguyễn Khánh Huyền - Vũ Ngọc Ánh OUTLINE 01 C R O SS C U LT U R E T R A I N I N G A N D CHOSEN TRAINING TOOLS 02 C O N C LU T I O N 03 C R E AT I N G T R A I N I N G P R O G R A M INTRODUCTION Viettel corporation expands new market in Singapore => transfer employees VIETTEL Purposes : Training skills like Get familiar with cross cultural COMPAN communication, teamwork workplace Y Time for training : 1,5 month Click icon icon to to add add picture picture Click REASONS FOR CHOOSING SINGAPORE • • • • • Multi – ethnic society Attractive, low-risk destination for investment Key geographic position on major global trade Relationship with Vietnam is good Support from government is high for foreign participation PART I :CROSS CULTURAL TRAINING AND CHOSEN TRAINING TOOLS The first three orientations : more ethnocentric The second three orientations : ethnorelative DENIAL ACCEPTANCE DEFENCE ADAPTATION MINIMIZATION INTEGRATION Common elements of intercultural effectiveness SEL F-A WAR E NE SS SITUATIONAL FACTORS W KNO GE LED BE H AVIO RAL SKI L (CO LS MM U N I CA T IO N ) MO IO AT V I T N TRAINING TOOLS TYPES OF TRAINING TOOLS :  Identify the need and the data available: we would make a survey with some questions as follows: • • • • What you want to learn from the course?  How you like to learn?  Collecting and correcting expectations?  Find out what participants already know? • • • • • • • Creating a pilot training session The question game - reinforcing learning Designing a group exercise Writing realistic skills practice scenarios Action plans Checking participant understanding Holistic learning journey PART II: CREATING TRAINING PROGRAM BEFORE STARTING • • • • Create outline of the scope of the training : Employees’s destination to work Provice recommendations Content of training FORMULATING LEARNING OBJECTIVE • • design, delivery and evaluation stages of the training cycle provides tips and ideas for creating simple, practical, business specific learning objectives SET UP SPECIFIC SCHEDULE • • Time and places of training Activities of training SCHEDULE OF TRAINING PROGRAM weeks in home country : • Providing general information about Singapore: geography, culture, politics, history … • Skills requirements for training • Conducting test for knowledge, solving problems, case study EXAMPLE : Day 1- Workshop Schedule 8:30 a.m - 4:30 p.m Program includes morning & afternoon coffee breaks and lunch Considerations in Designing a Cross-Cultural Orientation Host Country Overview Culture and Communication CONTENTS OF TRAINING PROGRAM History of Singapore Founding of Modern and The Straits Settlements Singapore Towards Self-Government Independence Coming of Age SECOND PERIOD : MONTH IN SINGAPORE 2.Singapore culture Va l u e o f S i n g a p o r e  C u l t u r a l d i v e r s i t y o f M a l a y, C h i n e s e , I n d i a n , a n d E u r o p e a n • Nation before community and society above self  marks of the British colonial influence in the Neo-Classical • Family as the basic unit of society • Community support and respect for the individual • Consensus not conflict • Racial and religious harmony buildings all around the city  Each racial group has its own distinctive religion and colorful festivals Social etiquette Business etiquette in Singapore The Family Communication in group: • egalitarian society • 'f amily ' gen erally includ es ex t end ed f amily and close friend s wh o are treated as family members Treated way for the elderly : In the work place increas ed deference paid to older e m p lo y e e s T h e e ld e r ly a re a lw a y s t re a t e d w it h t h e u t m o s t re s p e c t a n d c o u r t e s y Communication • Sin gap orean s are group dep end en t an d rely on facial ex p res sion, t one of voice an d posture to tell them what someone feels.  • They oft en t rus t non -verb al mess ages more th an t he sp ok en word   • • • Greetings will follow a strict protocol often based on both the ethnic origin and Punctuality Plan meetings in advance Among individuals: • • • Body language H a n d s h a ke s Small talk Business Meeting Etiquette • Appointments are necessary and should be made at least weeks in advance, whenever possible • The most formal way to schedule a meeting is to write to the person concerned, although most Singaporeans will schedule an appointment by telephone, fax, or e-mail.  •   Pa y a t t e n t i o n t o n o n - v e r b a l c o m m u n i c a t i o n Greetings: • Bring lots of business cards to meetings age of the person.  6.Political structure and stability in Singapore The Political structure Stability • Singapore has consistently been rated as the least-corrupt country in Asia and amongst the top ten cleanest in the world by Transparency International The World Bank's governance indicators have also rated Singapore highly on rule of law, control of corruption and government effectiveness CONCLUSION Click Click icon icon to to add add picture picture ... problems, case study EXAMPLE : Day 1- Workshop Schedule 8:30 a.m - 4:30 p.m Program includes morning & afternoon coffee breaks and lunch Considerations in Designing a Cross- Cultural Orientation Host Country... low-risk destination for investment Key geographic position on major global trade Relationship with Vietnam is good Support from government is high for foreign participation PART I :CROSS CULTURAL. .. DENIAL ACCEPTANCE DEFENCE ADAPTATION MINIMIZATION INTEGRATION Common elements of intercultural effectiveness SEL F-A WAR E NE SS SITUATIONAL FACTORS W KNO GE LED BE H AVIO RAL SKI L (CO LS MM U N