PAS Project 1 Call Centre for providing efficient emptying services - ONAS : Program for Structuring of Faecal Sludge market 2A Group Overall FSM objectives: ă Protecting public health ¨ Preventing ground & surface water contamination ¨ Regular emptying of sludge from pits / septic tanks and safe treatment & disposal ă Preventing indiscriminate sludge dumping ă Safety & health of operators / workers / public Call centre objectives: ă Easy access to emptying services ă Service at reasonable cost through healthy competition ă Creating consortium of emptiers and promote proper emptying practices & curb manual emptying ă As research tool via data collection 5$+.#11*)%66047* >/88( 5%+'"/% (%0%-,%.$"'$':%$ '(%"'1%&'$)"0-#-'2$"&.$"$ '-++-&/$ )%%$*)$HII!J=K071$ -3$0:"(/%.$'*$%1+'-%($ *+%("'*( (#6/%7# /$#%/9#4/ 6&%4/*+6#$%/+$ G&4%O(@ :/$"$%.((* (#6/%7# 0$#./* 5%;9#4/ ;;3$"/(%%3$'*$':%$ %1+'2-&/$("'%$"&.$0"##$ 0%&'%($-&)*(13$':%$#*@%3'$ A- %( +,02(.&.&3(* =7$##1 4&))&%#*-5-.(0* 67&87*9,6("* 5%+'-0$'"&6$-3$%1+'-% .7(*8,-.- D"'%3$(%0%-,%.$)(*1$ E- %(3$ "&.$ #*@%3'$A- %($-3$ "7'*1"'-0"##2$"&"#2?%.$A2$ ':%$0*1+7'%($323'%1 !*##%0'$':%$.%'"-#3$*)$;;3$ < = (%338$0*&'"0'$&*8$'2+%$ *)$3%(,-0% +,%-/0("* !"##$0%&'%($:"3$.%'"-#3$*&$ 4>(%,-*73$%1+'2-&/8$3-?%$ )$.$=$-(* *)$'"&68$(*".$@-.':$8$ "00%33-A-#-'2 /2)$.&,% 3%&& 3%&& D%0%-,%3$#*@%3'$("'%$)(*1$ !"##$0%&'%($"&.$"/(%%3$*($ -3"/(%%3$'*$':%$("'% P ";5),/57& 21 (#6/0.*/%4:* #96/;047*+6#$%/+$ !HI&*;5),/*)@& *.&A=21=&JI& ,)5&;,)/&*.& ;)*+), 5& 3%&&* #4/#$ 9&K&!& *;5),/*)@ 5%0