Bài giảng dịch vụ chăm sóc khách hàng

CUSTOMER SERVICE STHC service to hotel customers http //www google com vn/url?sa=i&rct=j&q=customer+service&source=images&cd=&docid=ShOicxxl0xYmEM&tbnid=6mPaUsjbHSDkyM &ved=0CAUQjRw&url=http%3A%2F%2Fl[.]

STHC service to hotel customers CS gì? CS có quan trọng? Làm để thể CS tốt? CUSTOMER SERVICE DỊCH VỤ KHÁCH HÀNG Dịch vụ khách hàng gì? “Customer Service is the provision of service to customers before, during and after a purchase.” Dịch vụ khách hàng gì? “Customer Service is providing everyone who is in need of your service with a solution or a satisfactory answer that will ensure their satisfaction… …while protecting your personal ethics and value.” Bạn mô tả CS nào? * Professional * Friendly * Smiling * Helpful Is it easy to smile with everyone ? Guest feedback and employee recognition combined into one… Carrying out your programs to its fullest! A small smiling icon can always help! Bạn có người bạn người đồng nghiệp mà bạn không thích hay không? Bạn làm gặp người ấy? A SMALL TRUTH TO MAKE LIFE 100% Choose the right ATTITUDE And you can affirm your day! Hãy nhớ … • Khách hàng tha thứ cho lỗi lầm không tha thứ thái độ không tốt • Khách truyền miệng không đối xử tốt • Khách hàng sử dụng dịch vụ mua sản phẩm nơi khác Also… If people LIKE you they’ll see the BEST in you If they don’t, they tend to see the WORST Nicholas Boothman (Nicholas Boothman, a keynote speaker and author who gets standing ovation His famous books, translated into more than 20 languages, are How to Make People Like You in 90 Seconds or Less and How to Connect in Business in 90 Seconds or Less) Treating Customers as Guests is as simple as:  Welcoming Them  Using Their Names  Taking Care of Their Needs  Thanking Them  Inviting Them Back ATTITUDE CONSISTENCY TEAMWORK T ogether, Everyone Achieves More! Skillful at Work Thoughtful in Mind Hospitable at Heart C aring Always ...STHC service to hotel customers CS gì? CS có quan trọng? Làm để thể CS tốt? CUSTOMER SERVICE DỊCH VỤ KHÁCH HÀNG Dịch vụ khách hàng gì? ? ?Customer Service is the provision of service to customers... provision of service to customers before, during and after a purchase.” Dịch vụ khách hàng gì? ? ?Customer Service is providing everyone who is in need of your service with a solution or a satisfactory... Thinking * Concern * Understanding Customer Service It is all the things that we to make the guest happy Khaùch nghó dịch vụ khách hàng? What guests say about Customer Service Dịch vụ khách hàng có