BOM Chapter 16 Edited by Duyen Nguyen Edited by Duyen Nguyen – Lecturer at VNUIS CHAPTER 16 Motivating Employees CRITICAL THINKING Do you like being a freelancer? Why? Question 2 Some people live to w.
CHAPTER 16 Motivating Employees Edited by Duyen Nguyen – Lecturer at VNUIS CRITICAL THINKING Question Do you like being a freelancer? Why? autonomy: tự chủ Question Some people live to work, and others work to live How about you? Question Question What are the elements that make a job worthwhile? Are you a procrastinator ? người hay chần chừ Question Question Do you like to have 9to-5 job? Why? What motivates you in life ? What motivates you in life ?? Things and people that keep you motivated Family Family - 98% Job - 59% Friends - 78% Success - 56% Peers - 19% ???? Job Friends Success Peers 25 50 75 100 How would you generally feel, happy or unhappy , if you were in the following situations? How would you generally feel, happy or unhappy , if you were in the following situations? hoa hồng cơng đồn ép từ chức tiềm thiếu động lực sáng kiến OUTLINE I The Concept of Motivation II Content Perspectives on Motivation: Hierarchy of Needs Theory; ERG Theory; Two-Factor Theory; Acquired Needs III Process Perspectives on Motivation: Goal-Setting Theory; Equity Theory; Expectancy Theory; IV Reinforcement Perspective on Motivation: Reinforcement Tools; Schedules of Reinforcement V Social Learning Theory VI Job Design for Motivation: Job Simplification; Job Rotation; Job Enlargement; Job Enrichment; Job Characteristics Model VII Innovative Ideas for Motivating: Empowering People to Meet Higher Needs; Giving Meaning to Work through Engagement Learning Objectives Define motivation and explain the difference between intrinsic and extrinsic rewards Describe reinforcement theory and how it can be used to motivate employees Identify and describe content theories of motivation based on employee needs Discuss major approaches to job design and how job design influences motivation Identify and explain process theories of motivation Explain how empowerment heightens employee motivation Identify three elements of employee engagement and ways to create a work environment that promotes engagement MOTIVATION Is the arousal of enthusiasm and persistence to pursue a certain course of action One secret for success in organizations is motivated and enthusiastic employees Employee motivation affects productivity The challenge is to keep employee motivation consistent with organizational goals Part of a manager’s job is to channel motivation toward the accomplishment of organizational goals I Two Types of Rewards Two types of motivation Motivation Description Example Money Extrinsic Satisfactions a person receives in the process of performing a particular action Praise Awards Joy Intrinsic Given by another person Belief Achievement 41 Empowering People to Meet Higher Needs Four Empowering Elements Information - Employees receive information about company performance Knowledge - Employees have knowledge and skills to contribute to company goals Power - Employees have the power to make substantive decisions Rewards - Employees are rewarded based on the company performance A Continuum of Empowerment Sources: Based on Robert C Ford and Myron D Fottler, “Empowerment: A Matter of Degree,” Academy of Management Executive 9, no (1995), 21-31; Lawrence Holpp, “Applied Empowerment,” Training (February 1994), 39-44; and David P McCaffrey, Sue R Faerman, and David W Hart, “”The Appeal and Difficulties of Participative Systems,” Organization Science 6, no (November-December 1995), 603-627 43 Giving Meaning to Work ü Employee empowerment and engagement are recent motivational trends that focus less on extrinsic rewards and more on creating a work environment that enables people to achieve intrinsic rewards and meet higher-level needs ü Empowerment is the delegation of power and authority to subordinates in an organization ü Empowering employees involves giving them information, knowledge, power, and rewards Giving Meaning to Work ü Engagement is an emotional and mental state in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization ü Managers create an environment that promotes engagement by providing employees with a sense of meaning, a sense of connection, and a sense of competence and growth ü The behavior of managers is the biggest factor in determining whether people feel motivated and engaged at work Giving Meaning to Work Discussion on the leadership style of Jeff Bezo at Amazon Jeff Bezos is considered one of the most innovative and inspiring entrepreneurs the world has ever seen Discussion on the leadership style of Jeff Bezo at Amazon • Why Jeff Bezos wants Amazon employees to ‘wake up every morning terrified’ ??? • Jeff Bezos motivates Amazon employees by offering cash to quit REFLECTION ON THE MOVIE Thank you very much for enrolling in my class ! I would be very much like to receive feedback on the course so that I can make some amendments to the materials for the course If you have any questions about the course, please not hesitate to contact me at 0886 222 889 duyenntk@vnuis.edu.vn Thanks! ... person receives in the process of performing a particular action Praise Awards Joy Intrinsic Given by another person Belief Achievement I A Simple Model of Motivation REWARDS-Satisfy NEED-Creates... which specific challenging goals increase motivation and performance when the goals are accepted by subordinates and these subordinates receive feedback to indicate their progress toward goal achievement... relationship between a given behavior and its consequences Behavior modification: as the set of techniques by which reinforcement theory is used to modify human behavior Law of effects: the assumption that