Microsoft System Center 2012 Service Manager Cookbook Learn how to configure and administer System Center 2012 Service Manager and solve specific problems and scenarios that arise Samuel Erskine (MCT) Anders Asp (MVP) Andreas Baumgarten (MVP) Steve Beaumont Dieter Gasser BIRMINGHAM - MUMBAI Microsoft System Center 2012 Service Manager Cookbook Copyright © 2012 Packt Publishing All rights reserved No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews Every effort has been made in the preparation of this book to ensure the accuracy of the information presented However, the information contained in this book is sold without warranty, either express or implied Neither the authors, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals However, Packt Publishing cannot guarantee the accuracy of this information First published: October 2012 Production Reference: 1191012 Published by Packt Publishing Ltd Livery Place 35 Livery Street Birmingham B3 2PB, UK ISBN 978-1-84968-694-5 www.packtpub.com Cover Image by Jungfraubahnen Management AG (http://www.jungfrau.ch/) Credits Authors Samuel Erskine (MCT) Project Coordinator Abhishek Kori Anders Asp (MVP) Andreas Baumgarten (MVP) Steve Beaumont Dieter Gasser Reviewers Stefan Allansson Steve Buchanan Wayne Robinson Acquisition Editor Andrew Duckworth Lead Technical Editor Dayan Hyames Technical Editors Joyslita D'Souza Pooja Pande Proofreaders Elinor Perry-Smith Lesley Harrison Indexer Tejal R Soni Graphics Valentina D'silva Aditi Gajjar Production Coordinators Prachali Bhiwandkar Manu Joseph Cover Work Prachali Bhiwandkar About the Authors Samuel Erskine (MCT) has over 15 years' experience in a wide range of technologies and industries (public and private) including working for fortune 500 organizations In 2009 he founded a consultancy practice organization in the United Kingdom focused on implementing Microsoft System Center systems management and IT Service management products He merged the United Kingdom organization with Syliance IT Services in 2012 and became the third member of the Syliance global management team He is a Computer Engineering graduate and holds various technology vendor/industry certifications He is an active participant in the System Center community with a blog at www.frameworktorealwork.com Thanks to Jungfraubahnen Management AG (http://www.jungfrau.ch/) for the Photo of "Top of Europe" Anders Asp (MVP) started his IT career working with storage and backup solutions, but discovered Service Manager back in 2009 and has been working full time with the product ever since He is currently working at a Swedish company named Lumagate as a Service Manager Specialist and Product Manager He also teaches the official Service Manager course at the two largest training centers in Sweden and has presented at several large events He is very active on the official Service Manager forums at TechNet and regularly blogs about the product on his own blog at www.scsm.se In April 2012, he was awarded with the Microsoft Most Valuable Professional (MVP) title in the "System Center Cloud and Datacenter Management" area Microsoft System Center 2012 Endpoint Protection Cookbook ISBN: 978-1-849683-90-6 Paperback: 208 pages Over 30 simple but incredibly effective recipes for installing and managing System Center 2012 Endpoint Protection Master the most crucial tasks you’ll need to implement System Center 2012 Endpoint Protection Provision SCEP administrators with just the right level of privileges, build the best possible SCEP 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Understand how Microsoft App-V can fit into your company Guidelines for planning and designing an App-V environment Step-by-step explanations to plan and implement the virtualization of your application infrastructure Microsoft Application Virtualization Advanced Guide ISBN: 978-1-849684-48-4 Paperback: 474 pages Master Microsoft App-V by taking a deep dive into advanced topics and acquire all the necessary skills to optimize your application virtualization platform Understand advanced topics in App-V; identify some rarely known components and options available in the platform Acquire advanced guidelines on how to troubleshoot App-V installations, sequencing, and application deployments Virtualize server applications by using the upcoming platform Server App-V Please check www.PacktPub.com for information on our titles