... 27The process change processProcessmodelProcess changeplanTrainingplanFeedback onimpro vementsRevised pr ocessmodelIdentifyimprovementsPrioritiseimprovementsTuneprocess changesIntroduceprocess ... identify process tool support. The process improvement cycle involves processmeasurement, process analysis and processchange. Process measurement should be used to answerspecific pr...
... variable is process management. A well-planned process that is not managed
effectively will still fail. Managers should set the goals for each critical process and
92 BUSINESS PROCESS IMPROVEMENT ... pro-
duce their outputs through countless cross-functional work processes, such as the
production process, the sales process, or the billing process. But many companies do
not pay en...
... improvement
initiatives
Select process
for improvement
Prioritize process
improvement needs
Determine process
maturity goals
Assess process
maturity levels
Figure 1.2 The process improvement life cycle.
with ... the maturity level of the process (PD) and the maturity level of the
practice of the process (PP).
Introduction to the Process Improvement Life Cycle 17
•
Th...
... Execution—Level 5 Characteristics
•
Improvement processes are in place to capture best practices and lessons
learned and feed them back into project management processes for their
improvement.
•
Project performance ... Characteristics
•
There is a process in place for the continuous improvement of the scope
definition process.
•
Lessons learned and best practices are used to continu...
... reflects
harmony between defined processes and the practice of those processes. It would
indicate a common understanding of the process across all project staff and fur-
ther that the process definition is ... prioritize processes for improvement initiatives.
Our first order of business is to establish a model for prioritizing the 39
processes. That is the topic of the next section.
3.4...
... improvement initiative is processed through the model and their
scores are used to rank the initiatives—the higher the score, the higher the rank.
110 Project Management Process Improvement
Improvement
opportunity ... review team.
4.2 Prioritizing Improvement Opportunities
This section helps us build a prioritized list of improvement opportunities.
While it applies primarily at the...
... discussion of the posted
114 Project Management Process Improvement
7
6
5
4
3
2
1
Brainstorming
problems and
improvements
Celebrate
improvements
Select
improvement
opportunity
Analyze
causes
Brainstorm
solutions
Prioritize ... than one improvement opportunity and even more than one
process can be targeted for improvement. For simplicity’s sake we will proceed
as though there were o...
... can be diverted to other improvement projects in the
128 Project Management Process Improvement
Process
A
K.A.
Process
C
Process
B
Project
A1
Project
B1
Project
C1
Project
C2
Project
A2
Project
A3
Figure ... Project Management Process Improvement
6.9 Points to Remember
The following is a list of important points to remember from this chapter:
•
An improvement program is a co...